Privacy Policy

At Solstice, we recognize that the decision to entrust us with your timepiece involves entrusting us with your personal information as well. This privacy policy explains how we collect, use, protect, and handle your data in connection with our watch repair and restoration services.

If you have questions about this policy or your data, please contact us at [email protected].

Data We Collect

Information You Provide

When you request service or contact us, we collect the following information:

• Name and contact details (email address, phone number, mailing address)
• Details about your timepiece (make, model, reference number, condition)
• Service preferences and special requests
• Payment information (processed securely through third-party payment processors)
• Communication history and correspondence with our team

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website or search terms used
• Device type and operating system
• Cookie data (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data based on: (1) your consent when you submit a service request or contact form, (2) contractual necessity to provide our services, (3) legal obligations related to record-keeping and warranty administration, and (4) our genuine interest in improving services and communicating with clients about their timepieces.

How We Use Your Data

We use the information we collect for the following purposes:

• Providing watch repair and restoration services
• Communicating about your service request, including updates and completion notifications
• Maintaining service records and warranty documentation
• Processing payments securely
• Responding to your inquiries and support requests
• Improving our services and website functionality
• Sending service-related information and occasional updates (you may opt out at any time)
• Complying with legal and regulatory requirements
• Protecting against fraudulent or unauthorized activity

Data Sharing and Third Parties

We do not sell or rent your personal information. We may share your data only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Email service providers for communications
• Web hosting and analytics services
• Parts suppliers when necessary for sourcing components (only watch details, not personal information)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of our clients and staff.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Secure encrypted connections (SSL/TLS) for all data transmission
• Limited access to personal data on a need-to-know basis
• Secure physical storage for client records and timepieces in our climate-controlled vault
• Regular security assessments and updates to our systems
• Staff training on data protection and confidentiality
• Secure deletion protocols when data is no longer needed

While we take reasonable precautions to protect your data, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements. Specifically:

• Service records and warranty documentation: 5 years from service completion
• Financial transaction records: 7 years as required by Taiwan tax law
• Marketing communications preferences: Until you withdraw consent
• Website analytics data: 26 months maximum

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.

Rectification

You may request correction of inaccurate or incomplete personal information at any time.

Erasure

You may request deletion of your personal data, subject to our legal obligations to retain certain records for warranty and regulatory purposes.

Restriction and Objection

You may request that we limit how we use your data or object to certain types of processing, particularly for marketing purposes.

Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Lodge a Complaint

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Taiwan Personal Data Protection Commission or the appropriate supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze site usage. We use:

• Essential cookies: Required for basic site functionality
• Analytics cookies: To understand how visitors use our site
• Preference cookies: To remember your settings and choices

For detailed information about our cookie practices, please see our Cookie Policy. You can manage your cookie preferences through our cookie settings or your browser controls.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will delete it promptly.

International Data Transfers

Your data is primarily stored and processed in Taiwan. If we transfer data to service providers in other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. For significant changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: