What Sets Us Apart
We recognize that entrusting a timepiece for repair requires confidence in both technical ability and character. Here is how we approach that responsibility.
Unhurried Process
We do not compress timelines to accommodate arbitrary deadlines. Each service receives the hours it requires for proper completion, including extended observation periods.
Transparent Communication
You receive detailed explanations of recommended work before we proceed. Costs are outlined clearly, and any discoveries during disassembly are discussed before additional work begins.
Original Parts Preserved
Every component removed during service is returned to you, whether replaced due to wear or simply removed for cleaning. This maintains your watch's historical integrity.
Formal Training
Our watchmakers completed structured apprenticeships and hold certifications from recognized horological schools, ensuring methodical adherence to proper servicing protocols.
Specialized Equipment
The studio maintains precision timing machines, ultrasonic cleaning systems, water resistance testing apparatus, and anti-magnetic workspaces—tools essential to quality mechanical work.
Comprehensive Documentation
Each completed service includes written documentation of work performed, components replaced, timing measurements, and observations—creating a service history for your watch.
Core Service Principles
Technical Expertise
Our work begins with proper disassembly technique—each component removed in sequence and placed methodically to prevent confusion during reassembly. Pivots are inspected under magnification for signs of wear. Jewels are examined for cracks or loosening.
Ultrasonic cleaning follows a multi-stage process using appropriate solutions for different component groups. Lubrication is applied sparingly and precisely, using the correct grade for each friction point as specified by the caliber's technical documentation.
After reassembly, the movement undergoes regulation across multiple positions. Rate stability is monitored over several days before the watch is deemed ready for return. This extended observation period catches issues that might only manifest after the initial regulation settles.
Considered Restoration
We recognize that not all wear represents damage requiring correction. A dial that has aged gracefully, developing a warm patina, possesses character that polishing would erase. We default toward preservation unless function is compromised.
When cosmetic restoration is appropriate, we discuss options openly. Refinishing a case to remove scratches also removes the subtle geometry changes that develop over decades of use. Some clients prefer this renewed appearance; others value the evidence of their watch's journey.
Our role is to present these choices clearly, explaining what each approach preserves and what it alters. The decision ultimately rests with you, and we document your preferences as part of the service record.
How We Differ
| Aspect | Typical Service Centers | Solstice Approach |
|---|---|---|
| Timeline | Rush repairs to meet volume targets, often skipping extended observation periods | Allocate proper time for each phase, including multi-day timing observation before completion |
| Communication | Limited updates; additional costs discovered after work begins without prior discussion | Detailed pre-service consultation; immediate communication if disassembly reveals unexpected needs |
| Component Handling | Replaced parts typically discarded; original components not returned to owner | All original components preserved and returned, maintaining complete provenance for vintage pieces |
| Restoration Philosophy | Default to aggressive refinishing to achieve uniform appearance regardless of historical value | Preserve original character and patina; cosmetic work only when functionally necessary or specifically requested |
| Documentation | Minimal paperwork; generic service stamps without detailed work records | Comprehensive written reports including timing data, parts replaced, and specific observations about the watch |
What Makes This Possible
Specialized Suppliers
Direct relationships with component manufacturers and technical parts distributors across multiple regions
Professional Tools
Swiss-made timing equipment, precision measurement instruments, and caliber-specific service tools
Technical Library
Comprehensive collection of service manuals, parts catalogs, and historical references for diverse calibers
Extended Warranty
Twenty-four month coverage on mechanical service work, reflecting confidence in our repair quality
Professional Recognition
Taiwan Horological Association Member
Active participation in professional watchmaking community, including technical seminars and skill-sharing workshops since 2015
WOSTEP-Certified Technicians
Our master watchmaker holds certification from Watchmakers of Switzerland Training and Educational Program, completing rigorous three-year curriculum
98% Client Satisfaction Rating
Based on post-service surveys conducted over the past three years, measuring technical outcomes and communication quality
Authorized Service Partner
Recognized by select manufacturers for independent servicing of their calibers, with access to technical documentation and parts networks
Experience the Difference
We invite you to discuss your watch's needs and how our approach might serve you
Contact Us