Our Service Philosophy
Each service level addresses different needs while maintaining consistent standards for quality and care. We structure our offerings to provide clear choices based on your watch's condition and your relationship with the timepiece.
Bezel work addresses specific cosmetic or functional issues without disturbing the movement. Mechanical servicing focuses on the caliber's internal health through complete disassembly and restoration. The comprehensive restoration experience combines both domains with a deeply personalized approach for watches of particular significance.
All services include our standard practices: transparent communication before work begins, detailed documentation of completed work, preservation of original components, and extended post-service warranty coverage.
Bezel and Insert Replacement
Replacement of damaged, faded, or scratched bezel inserts with correctly specified components. The bezel assembly is carefully removed, the housing cleaned, and a new insert fitted and secured with verified alignment against the dial's indices.
What This Service Includes
- Bezel assembly removal and disassembly
- Housing cleaning and inspection
- Ceramic, aluminum, or steel insert fitting
- Alignment verification to dial indices
- Click spring mechanism inspection
- Luminous pip marker replacement if needed
- Rotating bezel action servicing
- Water resistance verification after reassembly
Process Overview
- Initial Assessment: We examine the existing bezel condition and verify the correct insert specifications for your model.
- Parts Sourcing: If the correct insert is not in stock, we order from our supplier network. This accounts for most of the turnaround time.
- Careful Removal: The bezel assembly is removed using appropriate tools to prevent damage to the case or crystal.
- Installation: The new insert is fitted and secured, with alignment checked against the 12 o'clock position and other cardinal points.
- Function Testing: For rotating bezels, we verify smooth action and proper indexing at each position.
Mechanical Caliber Service
Comprehensive servicing of the movement mechanism following a structured, documented process. The caliber is removed, fully disassembled, each component cleaned, and lubrication applied to appropriate friction points with regulation across positions.
What This Service Includes
- Complete movement disassembly
- Multi-stage ultrasonic cleaning
- Pivot and jewel inspection under magnification
- Spring examination and replacement if needed
- Precision lubrication application
- Escapement and balance service
- Regulation across positions
- Extended observation period
- Gasket renewal
- Water resistance verification
- Timing report documentation
- 24-month service warranty
Process Overview
- Pre-Service Assessment: We document the watch's current rate, power reserve, and overall condition before opening the case.
- Movement Removal: The caliber is carefully removed and the case components set aside for separate cleaning.
- Systematic Disassembly: Each component is removed in sequence, inspected, and organized methodically for cleaning.
- Ultrasonic Cleaning: Components are cleaned in multiple baths using appropriate solutions for different material groups.
- Component Inspection: Under magnification, we examine pivots for wear, jewels for cracks, and springs for fatigue.
- Reassembly and Lubrication: The movement is rebuilt with precise lubrication application at each friction point.
- Regulation: The watch is regulated across multiple positions and monitored for several days to ensure rate stability.
- Final Testing: Water resistance is verified, gaskets replaced, and the watch undergoes final quality checks.
Signature Restoration Experience
A deeply personal restoration crafted around your relationship with your timepiece. An initial meeting establishes the watch's story and appropriate intervention level, with updates shared at each meaningful stage.
What This Service Includes
- Personal consultation meeting
- Customized service plan development
- Full mechanical caliber service
- Cosmetic restoration as needed
- Bezel and crystal work
- Case refinishing if requested
- Dial restoration options discussed
- Bracelet or strap servicing
- Progress updates at key stages
- Comprehensive parts sourcing
- All original components preserved and returned
- Narrative service report with context
Process Overview
- Initial Consultation: We meet to discuss your watch's history, your goals for the restoration, and the appropriate level of intervention. This conversation shapes the entire project.
- Service Plan Development: We create a detailed proposal outlining mechanical work, cosmetic treatments, parts needed, timeline, and costs. This is reviewed together before proceeding.
- Comprehensive Assessment: The watch undergoes thorough examination of both movement and case, with findings documented and discussed with you.
- Parts Sourcing: We locate and acquire necessary components, prioritizing original parts when available and discussing alternatives when needed.
- Restoration Work: Mechanical servicing, cosmetic treatments, and component replacements are performed as a cohesive project rather than isolated tasks.
- Progress Communication: You receive updates at meaningful stages—not generic status reports, but substantive communications about discoveries and decisions.
- Final Documentation: The completed watch is returned with a narrative service report that weaves technical detail with the personal context of the restoration, creating a record of this chapter in the watch's story.
Service Comparison
| Feature | Bezel Service | Caliber Service | Full Restoration |
|---|---|---|---|
| Bezel Replacement | |||
| Movement Service | |||
| Personal Consultation | |||
| Cosmetic Restoration | |||
| Gasket Renewal | |||
| Narrative Report | |||
| Progress Updates | Basic | Standard | Detailed |
| Best For | Cosmetic bezel issues | Routine maintenance | Significant timepieces |
Service Pricing
Bezel Service
Cosmetic Repair
5–10 business days
- Insert replacement
- Alignment verification
- Click spring service
- Water resistance check
Caliber Service
Mechanical Maintenance
2–4 weeks
- Complete disassembly
- Ultrasonic cleaning
- Precision regulation
- 24-month warranty
Full Restoration
Comprehensive Care
6–12 weeks
- Personal consultation
- Full mechanical service
- Cosmetic restoration
- Narrative report
Shared Service Standards
Quality Assurance
All mechanical work includes multi-position regulation, extended observation periods, and verification testing before completion.
Transparent Pricing
Costs are outlined before work begins. If disassembly reveals additional needs, we discuss options and obtain approval before proceeding.
Component Preservation
Every original component removed during service is preserved and returned to you, maintaining your watch's historical integrity and provenance.
Ready to Begin?
We welcome the opportunity to discuss which service approach might suit your timepiece and circumstances
Contact Us